|
Our Team
Our Privacy Policy
Our Clients
|
NCG is built on the premise that organizations are what they are because of the people who work for them. Employees influence client service standards, organizational culture, work ethic, staff retention (turnover rates), pace of growth, sustainability and … the financial bottom line.
NCG believes in the talent, skill and potential of each employee and the team of employees who make up your work environment. Our focus is strengthening organizations by capitalizing on their human resources through training, facilitation and support, organizational evaluation and development, teambuilding, communication, executive coaching and Board development.
____________________________________________
OUR MISSION
Strengthening organizations from the inside-out.
____________________________________________
OUR
PRINCIPLES
Integrity
- Our actions are based on ethical principles.
- Our client’s wishes and needs are our priority.
- We deliver what is promised and implied.
- We are accountable for our work
- We do not make promises that we cannot keep.
Quality
- Reports and information are accurate and on time.
- Quality improvement is our focus which is assessed through ongoing evaluation.
- Clear, concise, user friendly tools and information is our promise.
- Consistent delivery of service quality.
- Our clients get more than is expected . . . every time.
- High standards are set by NCG consultants who care, have a passion for learning, are open to feedback, have a progressive attitude and are willing to risk and step outside of their comfort zone.
Professionalism
- We match our style to your work situation.
- We are prompt.
- We accept ownership for mistakes and make it right.
- We take responsibility for our actions.
- We value and ensure confidentiality.
- We are open, honest and direct in our communications.
Relationships
- We cultivate relationships with our clients – we want to know you and keep your business.
- We respect our client’s busy schedules.
- We start where you are at and support you to get where you want to be.
- We practice good communication and follow-up.
- We welcome your feedback.
- We are polite, flexible and effective in our interpersonal relationships.
- We value your professional image.
____________________________________________
OUR VALUES & ETHICS
The NCG Team Developed and Adheres to the Following Values:
- Always Value the Client
- Start Where the Client is At
- Ensure the Client is Making an Informed Decision
- Be Honest
- Have Integrity – i.e.Be true to self; do what you say; following through
- Be Reliable – i.e. on time and prepared
- Be Accountable to Self & NCG – i.e. admit mistakes, admit not knowing, learn from mistakes
- Be Generous – i.e. error on the side of generosity, deliver more than is expected
- Don’t Compromise Your Values or the Values of NCG
- Know Your Limits
- Admit and Acknowledge Potential Conflict
- Value NCG Team Members
- Do No Harm
- Be an Active Learner
- Practice Open, Honest and Direct Communication
- Willingly Accept Feedback
- Have Fun
- Respect Confidentiality
- Maintain Objectivity
- Don’t Project Personal Values
|
 |
