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CUSTOMERS FOR LIFE
Treating them right!
Workshop Objectives
- Understanding customer service
- Understanding the impact of poor customer service
- Knowing your customers
- Understanding the skills necessary for providing great customer service every time
- Turning a bad experience around
- Effectively serving an angry customer
About the course . . .
- Understanding Customer Service
- What is a customer
- Customer expectations
- Customer service statistics and impact
- Customer service starts at the top
- Your role in customer service
- The internal and external customer
- Your role in customer service
- The importance of communication
- Understanding and delivering on customer needs
- RATER
- Moments of Truth
- Going the extra mile
- Service Recovery
- Customers from Hell
- The angry or upset customer
Course Developed By:
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