RESOURCES

The Nature of Conflict

Anderson, J., Foster-Kuehn, M. and McKinney, B. (1996). Communication Skills for Surviving Conflicts at Work. Hampton Press
Coser, L. A. (1964). Functions of Social Conflict (2nd ed.). Free Press
Malony, H. (1989). When Getting Along Seems Impossible. Fleming H. Ravell
Muldoon, B. (1996). The Heart of Conflict. Berkley Publishing Group

Estimating Conflict Costs

Dana, Daniel (1999). Measuring the Financial Cost of Organizational Conflict. MTI Publications
Hollands, J (1997). Red Ink Behaviors. Blake/Madsen
Slaikev, K. and Hasson, R. (1998). Controlling the Cost of Conflict. Jossey-Bass

Conflict Resolution

Fisher, R. & Ury, W. (1991). Getting to Yes. Penguin Press
Ury, W. (1993). Getting Past No. Bantam Books
Weeks D. (1992). The Eight Essential Steps to Conflict Resolution. Penguin Press