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GREAT SUPERVISION - LEVEL 1
Course Outline
Module 1: Introduction to Supervision
- What Makes A Great Supervisor
Module 2: Four Styles of Supervisory Leadership
- Pushing, Coaching, Pulling, Delegating
Module 3: Dealing With the Grapevine
Module 4: Improving Employee Satisfaction & Retention
- 12 Things To Improve Job Satisfaction
- Strategies to Improve Employee Retention
Module 5: Feedback & Progressive Discipline
- Performance Appraisals
- Steps for Giving Feedback; Constructive Critical Feedback, Verbal Warning, Written Warning
Module 6: Teamwork
- Stages of Team
- 10 Roles of Members Within a Team
Learning Objectives
- To identify a minimum of three important responsibilities of a supervisor
- To define four styles of supervisory leadership by skill and motivation.
- To explain how positive practise and safety minimizes the organizational grapevine.
- To identify a minimum of five factors impacting staff retention and morale.
- To list the steps of providing constructive critical feedback.
- To name the four stages of team.
Course Target Audience
Great Supervision Level 1 is intended for existing and up and coming supervisors from the human service field.
Course Level – Beginner
No pre-requisite required
Course Credit – 12 Credits (under consideration by ACE)
Specialized Certificates for Credit (e.g. RSW Credits) are mailed out following training.
Courses Developed By:
Silver Creek Press
9741 - 101a Street, Edmonton, AB T5K 2R5
Tel/Fax:: 780.423.3032
Website: www.silvercreekpress.ca
