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GREAT SUPERVISION - LEVEL 2
Course Outline
Module 1: Communicating at Your Best
- First, Listen to Understand, then Speak to Be Understood
Module 2: Learning to Talk About the Tough Stuff
- Having those difficult one – to – one conversations
Module 3: Working Thru Tough Times
- Creative Thinking
- Problem Solving – Force Field Analysis
- Managing Stress
Module 4: Our Changing Work Place: Four Generations at Work
- Trends & Observations
- 2008 Alberta Survey Results
- Your Workplace
Module 5: Managing Change and Transition
- Endings, Neutral Zone, New Beginnings
Learning Objectives
- To define active listening and assertive expression as it applies to communication.
- To apply the “stump speech” in resolving interpersonal conflict.
- To name the four stages of interest-based conflict resolution as it applies to interpersonal conflict.
- To explain the process for using the force field analysis.
- To list the three keys for stress management.
- To identify four generations and at least two values of each.
- To diagram the change process.
Course Target Audience
Great Supervision Level 2 is intended for existing and up and coming supervisors from the human service field.
Course Level – Beginner
No pre-requisite required. Great Supervision Level 1 an asset.
Course Credit – 12 Credits (under consideration by ACE)
Specialized Certificates for Credit (e.g. RSW Credits) are mailed out following training.
Courses Developed By:
Silver Creek Press
9741 - 101a Street, Edmonton, AB T5K 2R5
Tel/Fax:: 780.423.3032
Website: www.silvercreekpress.ca
