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GREAT SUPERVISION - LEVEL 3
Learning to Work with Conflict
Course Outline
Module 1: Warming Up to Conflict
Module 2: Our History with Conflict
- The Traditional Approaches
- The Conflict Style Grid
- The Collaborative Approach
Module 3: What Makes it Conflict
Module 4: The Nuts and Bolts of Resolving Conflict
- Conflict Diagnosis Checklist
- The Three Goals of Resolving Conflict
- Important Concepts
Module 5: The Model – Collaborative Approach
Module 6: Three Process Options Using the Model
- Formally Facilitated
- Quick Meeting
- Self – Facilitated – Interpersonal Conflict
Learning Objectives
- To define conflict.
- To name the five traditional strategies for resolving conflict.
- To identify the four indicators of conflict.
- To describe the three goals of resolving conflict.
- To define issues, position, and needs, interest, and values (NIV’s).
- To identify the four stages of mediating conflict using the interest-based approach.
Course Target Audience
Great Supervision Level 3 is intended for existing and up and coming supervisors from the human service field.
Course Level – Beginner
No pre-requisite required
Course Credit – 12 Credits (under consideration by ACE)
Specialized Certificates for Credit (e.g. RSW Credits) are mailed out following training.
Courses Developed By:
Silver Creek Press
9741 - 101a Street, Edmonton, AB T5K 2R5
Tel/Fax:: 780.423.3032
Website: www.silvercreekpress.ca
