NCG COMES TO YOU
NCG RUN COURSES
ABOUT OUR TRAINING
We specialize in training for human service organizations.
Each instructor has more than 15 years of senior management experience working in this industry.
Participants appreciate the practical information, relaxed delivery of course material and the balance between instruction and exercises.
We provide tools and skills you immediately apply back at work. CLICK HERE for more information.
We have a variety of “ready to deliver” courses and can tailor courses to meet your needs.
Instructors may be contacted following courses for follow up AT NO ADDITIONAL COST.
Here is what a few participants have said about our training:
"Lots to work on for me! Glad to have direction. I am in a paradigm shift (Ah Ha!). I finally get it" - Ariel Sussman
"I found this to be extremely relevant and useful. I completely enjoyed the course! Great Job " - Jen Gorgichuk
“Karin is an excellent consultant. She isa skilled instructor who is uniquely aware of the challenges related to the human service field. It is refreshing to receive instruction from someone who not only knows their material but also knows firsthand how to apply it” – Hannah McIntyre
The trained facilitators ensure you are provided with tools and skills that can be immediately applied back in your work environment. CLICK HERE for more information.
If you have additional questions or concerns following the course, you can contact the facilitator by phone or email.
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COURSES AT A GLANCE
Courses are offered as registered or in-house training. Courses may also be customized to meet your organizational needs!
SCROLL DOWN FOR COURSE INFORMATION
WHO WILL BENEFIT
Supervisory training courses are for existing and up and coming supervisors.
Special interest courses are for anyone interested in the topic.
ACCOMMODATION FOR DISABILITY
If you require special assistance please contact our Office Manager to inform her of your special needs by calling 780.373.2114.
COURSE COMPLETION REQUIREMENTS
Participants receive a certificate after participating in 85% of the course and completing the course evaluation.
Certificates are provided at the completion of the course for registered sessions.
Certificates are mailed out following training for in-house sessions.
Specialized certificates for credit (e.g. RSW Credits) are available upon request and mailed out following training.
SUPERVISION
“People don’t leave their job, they leave their supervisor”
THE BENEFITS:
• Increase staff satisfaction
• Increase staff morale
• Address problem employees effectively
• Promote initiative and problem-solving
AVAILABLE COURSES:
Great Supervision - Level 1: Building Confident Staff
- No prerequisite required
Great Supervision - Level 2: Nurturing Collaborative Teams
- Beneficial to have Level One
Great Supervision - Level 3 - Working with Conflict
- No prerequisite required
Great Supervision Revisited
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Prerequisite; Great Supervision Level 1 & 2
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FACILITATION SKILLS: MANAGING PEOPLE IN GROUPS
“Facilitation is creating a space within which people can empower themselves.”
THE BENEFITS:
• Allows for full involvement by stakeholders
• Cost effective internal resource for meeting management
• Focus on outcome and results
AVAILABLE COURSES:
Managing People in Groups
- No prerequisite required
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CONFLICT RESOLUTION
“Everybody is somebody’s difficult person”
THE BENEFITS:
• Concerns are addressed immediately and directly
• Minimize the “grapevine”
• Promote strong communication
• Address conflict positively
• Promote a positive reputation
• Reduce wasted time in ineffective conflict
AVAILABLE COURSES:
Working with Conflict
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CULTURAL DIVERSITY
“Diversity: the art of thinking independently together.” Malcolm Forbes
THE BENEFITS:
• Improve teamwork
• Improve decision-making
• Improve client service
• Improve staff retention
• Improve the financial bottom-line
AVAILABLE COURSES:
Our Changing Environment; Generations & Culture at Work (2 day course; Spring 2009)
Understanding Cultural Diversity in the Workplace (1 day)
Bafa Bafa (1/2 to 1 day)
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BOARD DEVELOPMENT
. . a risk management strategy!
THE BENEFITS:
• Ensure informed decision-making
• Promote effectiveness, efficiency, teamwork and communication
• Address accountability and responsibility
• Promote credibility with stakeholders
• Secure a positive reputation in the community
AVAILABLE COURSES:
Creating a Great Board of Directors
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CUSTOMER SERVICE
“It costs five times more to attract a new customer than it does to keep one you already have”
THE BENEFITS:
• Avoid losing customers
•
Increase business and sales
• Guarantee a good reputation
• Increase staff morale
• Increase applicants for staff positions
AVAILABLE COURSES:
Customers For Life
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OTHER COURSES
Additional Courses
- Planning Tools
- Meeting Management
- Documentation Skills
- Team Building
- Documentation Skills
- Critical Events Debriefing
- Growing a Healthy Team
- Taming Turnover
- Thriving Amongst Change
AND MORE!!!
We customize courses to fit your needs!
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FEEDBACK FROM PARTICIPANTS
What people have said about NCG training sessions. . .
"Overall the workshop was wonderful; it’s my first time taking a course through Naslund. I look forward to future opportunity for courses. Karin is an inspiration and a true leader. If I was ever half the leader she is, life would be great." - Rhonda Leyte
"Lots to work on for me! Glad to have direction. I am in a paradigm shift (Ah Ha!). I finally get it" - Ariel Sussman
"Karin – You Rock!" - Phyllis Humphrey
"I found this to be extremely relevant and useful. I completely enjoyed the course! Great Job " - Jen Gorgichuk
"Excellent – Something I needed for a long time. Good timing Doreen Delorme
Facilitator was very focused and on topic." - Sharon Longmore
“Great course . . . all three . . . an eye opener. Lots of great info to implement at work.”
“I really enjoyed all three workshops ~ excellent information. I feel more confident to deal with difficult situations, issues, etc.”
“Excellent training seminar again! Thank you for your knowledge, stories that you shared and for your time! Facility excellent, great lunches!”
“Thank-you! It shows you enjoy your job – you’re great at it!”
“Considering I have taken other conflict resolution courses, I found this to be very clear and the process to be explained well. I feel better equipped now than before taking the course.” (Working with Conflict)
"I know it’s probably annoying to get all fives, but really this workshop was awesome. As a matter of fact I sent my supervisor a thank-you email yesterday for registering me" (Facilitation Training – November 6 & 7, 2007)
